Buying Guide

 

Pre-Purchase Preparation and Product Selection

Before selecting indoor furniture, we recommend carefully measuring the intended room space, doorways, hallways, stairwells, and elevator dimensions to ensure the furniture can be smoothly delivered and placed. Please evaluate the weight, dimensions, and color palette shown on our product pages. Because large indoor furniture pieces require specialized handling and freight services, please take note of the return freight estimates and weight specifications prior to purchase.

Cart, Order Confirmation, and Commercial Cancellation

  • Reviewing Selections: Add your desired furniture to the shopping cart. Before proceeding, review the dimensions, material specifications, quantities, and delivery address.

  • Order Confirmation: Once submitted, you will receive an immediate electronic order confirmation detailing your order number and itemized summary.

  • Commercial Cancellation Window: We offer a standardized cancellation policy: you may request to cancel an order within 48 hours of its placement, provided the items have not yet been dispatched. If more than 48 hours have passed and the order has already entered the warehouse picking or dispatch scheduling stage, it can no longer be cancelled through this expedited process; instead, it must be handled in accordance with our standard return and exchange policy.

Payment Methods

We currently accept major credit cards for checkout:

  • Visa

  • MasterCard, etc.

All transactions are processed through encrypted, secure payment gateways. Full payment is captured at the time the order is finalized.

Delivery Inspection and Assembly Guidance

  • Carton and Outer Packing Review: When your furniture arrives, inspect the outer packaging before signing the bill of lading. Note any exterior carton crushing, puncture, or water damage directly on the carrier’s delivery receipt.

  • Component Verification: Unpack components on a soft, clean surface to prevent scuffs. Confirm all panels, hardware packs, and assembly instructions are present before starting assembly.

30-Day Commercial Exchange Policy

We provide a 30-day commercial exchange policy:

  • Applicable Scenarios: Exchanges apply if you wish to change for an alternate size, alternative color finish, or equivalent model due to space planning adjustments.

  • Timeframe: The exchange request must be initiated within 30 calendar days from the verified delivery date.

  • Condition Requirements: Furniture items must be in brand-new, unassembled, and unused condition, retained in their original packaging with all included hardware and documentation.

  • Settlement of Price Differences: Any price variance between the exchanged item and the replacement item will be charged or credited accordingly before dispatch of the new unit.

30-Day Commercial Return Policy

We provide a dedicated 30-day commercial return framework. The procedural standards, eligibility criteria, and fee structures are outlined below without mixing:

  • Eligibility & Condition: Items must be complete, free from use, unbuilt, and repackaged securely in their original shipping cartons.

  • After-Sales Processing: For after-sales return requests, customers may provide their order number and an explanation of the relevant circumstances; we will assist in processing based on the order status and applicable conditions.

  • Commercial Return Costs & Fixed Deductions: For customer-remorse commercial returns, the customer is responsible for return shipping arrangements and costs. Where prepaid return labels are issued upon request, the actual carrier freight charges, plus a fixed processing deduction of $85.00 per item for large-package restocking, will be deducted from your final refund balance.

Return Logistics, Timelines, and Refund Disbursement

  • Refund Scope and Timeline: Within 1 to 5 business days of receiving your formal return request (or upon our receipt of the returned physical goods or conclusive proof of return shipment), we will process a complete refund to your original payment method. The refund encompasses the full purchase price of the returned item plus standard baseline outbound delivery fees. Expedited or specialized white-glove delivery surcharges are non-refundable.

  • Physical Return Period: You must dispatch or surrender the goods within 30 calendar days of receiving return authorization.

  • Return Freight Allocation & Oversize Furniture Estimates: Unless the return is prompted by verified manufacturing defect, the direct cost of returning the goods is borne by the customer. For large indoor furniture items (e.g., sectionals, solid wood dining tables, bed frames), return freight costs are estimated between $65.00 and $135.00, depending on distance and weight. When our prepaid return shipping label is utilized, this estimated freight charge is directly deducted from the total refund.

Quality Commitments, Latent Defects, and Extended Protections

We maintain a tiered structure of quality commitments:

  • Two-Year Quality Responsibility:

    • Scope & Term: We bear quality responsibility for 2 years, commencing from the date of physical delivery.

    • Remedies: If the indoor furniture does not conform to specifications or exhibits baseline manufacturing failure within this period, you are entitled to free repair or free replacement. If repair or replacement is impossible or disproportionate, you may request an appropriate price reduction or contract rescission with a full refund.

  • Formal Complaint Handling Standard:

    • We will provide a formal written response or proposed course of action within 30 calendar days of receiving your complaint. This 30-day response timeframe is strictly distinguished from the physical turnaround time required to complete repairs or ship replacement components.

  • Claims Limitation Period:

    • Claims arising under the 2-year quality liability must be formally brought within the established limitation period of 2 years from delivery.

  • Latent Defect Legal Protection:

    • A latent defect constitutes an inherent, hidden material or structural fault existing prior to delivery that could not have been discovered by reasonable inspection upon receipt.

    • The action for latent defects has a limitation period of 6 years, with the time window strictly commencing on the date of discovery of the latent defect (rather than the delivery date). Confirmed latent defect claims permit cancellation of the sale or partial price recovery.

  • Voluntary Six-Year Commercial Structural Protection:

    • This is a separate, voluntary commercial undertaking distinct from latent defect protections.

    • Duration & Starting Point: Valid for 6 years, commencing on the date of delivery.

    • Scope: Covers primary internal load-bearing structural frameworks (such as solid wood frames, internal steel joints, and heavy-duty structural welds) against structural collapse or breakage under normal indoor residential usage. Cosmetic wear, surface finish scratches, fabric pilling, and foam compression over time are excluded.

Natural Material Characteristics

Indoor furniture constructed using solid wood, wood veneers, natural stone, or genuine textiles will display inherent grain variations, knots, color shading, and texture uniqueness. These natural features are inherent characteristics of organic materials and do not constitute non-conformity, structural failures, or defects.

Contact Us

For any inquiries regarding your order, sizing, assembly, or after-sales assistance, please contact our support team using the information below:

Address: 318 Charles St, Port Orange, FL 32129, United States
Phone: +1 (386) 788-4291
Email: hello@yavianaria.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)