Service Policy


1. Introduction and Scope of Application

Welcome to our online store. Yavianaria (hereinafter referred to as "we", "us", or "our") operates this online platform dedicated to providing quality home furnishings. This Service Policy governs all interactions, orders, purchases, and services provided through our online store. By accessing our site or placing an order, you agree to abide by the terms set forth herein. This policy applies exclusively to our online retail operations within our supported domestic service regions.

2. User Accounts and Website Scope of Liability

When creating an account on our website, you agree to provide accurate, current, and complete registration details. You are solely responsible for maintaining the confidentiality of your account credentials and password, as well as for all activities occurring under your account. We reserve the right to suspend or terminate accounts, refuse service, or cancel orders at our sole discretion if account information is found to be false, fraudulent, or in violation of these terms. We strive to ensure uninterrupted access to our website; however, we do not guarantee that access will be completely error-free or free of technical interruptions.

3. Products, Inventory, and Price Notification Rights

We endeavor to display the colors, dimensions, and specifications of our furniture as accurately as possible. However, display settings on individual monitors may affect color perception. All products are subject to availability, and we reserve the right to modify or discontinue any product at any time. Prices displayed on the website are quoted in U.S. Dollars (USD). We explicitly reserve the right to adjust product pricing, correct typographical errors, and update inventory statuses at our sole discretion prior to order confirmation. If an item is listed at an incorrect price due to a system error, we reserve the right to cancel any orders placed for that item and issue a prompt refund.

4. Orders and Payment

When you complete the checkout process, your order constitutes an offer to purchase the specified items. Order acceptance occurs only after your payment has been processed and an official order confirmation has been transmitted to your email. We accept major credit and debit cards, including Visa, MasterCard, and other standard payment gateways displayed at checkout. By submitting payment information, you warrant that you are authorized to use the chosen payment method.

5. Shipping Policy

  • Delivery Area: Delivery is available exclusively within the United States. We do not provide delivery services to any other countries or territories.

  • Shipping Rates:

    • Orders totaling $60.00 or more qualify for free standard shipping.

    • Orders under $60.00 are subject to a flat shipping fee of $16.99.

  • Handling Time: Orders are processed and prepared for dispatch within 1 to 3 business days.

  • Transit Time: Once dispatched, standard transit time generally ranges between 5 to 15 business days.

  • Carriers: Our primary shipping partners include UPS, FedEx, and DHL.

  • Detailed Information: For comprehensive details on shipping schedules, service coverage, and specific logistics conditions, please consult our Shipping Policy.

6. Order Cancellation

  • Cancellation Conditions: Orders may be cancelled directly within 48 hours of placement, provided they have not yet been dispatched. If more than 48 hours have passed or if the order has already entered transit, cancellation is not possible; in such cases, please wait for the delivery to arrive and contact us to initiate a return and refund.

  • Refund Method: Approved cancellations will be refunded strictly to the original payment method used during the transaction.

  • Processing & Posting Time: Once cancellation eligibility is verified, the refund will be credited back to your original payment card (Visa, MasterCard, etc.). Depending on individual financial institution processing schedules, funds typically appear in your account within 1 to 5 business days. If funds are not received within this period, please contact us for assistance.

  • Detailed Information: For complete instructions and steps regarding cancellations, please refer to our Cancellation Policy.

7. Returns, Exchanges, and Refunds

Commercial Exchange Policy (30 Days)

You may request an exchange within 30 days of delivery if you received a damaged, defective, or incorrect piece, or if you prefer an alternative standard inventory model. Items submitted for exchange must be unassembled, unused, in original packaging, and include all hardware, manuals, and protective packaging materials.

Separation of Commercial Policy and Warranty Rights

Our 30-day commercial return and exchange policy is provided separately and operates independently from underlying merchant quality standards and warranty protections. Commercial return procedures, conditions, review requirements, documentation standards, and applicable fee schedules are strictly differentiated from formal defect claims and structural guarantee remedies.

Commercial After-Sales Procedure

For after-sales return requests, customers may provide the order number and relevant explanation, and we will assist in processing based on the order status and applicable conditions.

Standard Return Refund Processing

Upon confirmation of an authorized return, we will refund all payments received for the returned goods, along with the standard outbound delivery fees, within 1 to 5 business days from our physical receipt of the returned items or receipt of proof that the items have been dispatched to our facility. Refunds will be issued strictly via the original payment method.

U.S. Specific Guarantees and Honored Commitments

For all purchases made within the United States, we honor all commercial commitments made at the time of purchase alongside applicable standards under the Uniform Commercial Code (UCC) and the Magnuson-Moss Warranty Act regarding express quality commitments, implied warranties of merchantability, and fitness for a particular purpose.

Response and Resolution Timelines

We commit to providing a formal response to customer complaints and quality inquiries within 30 days of receipt. This initial 30-day communication response timeline is distinct from the operational timeframe required to inspect, repair, or provide replacements.

Two-Year Quality Responsibility

We provide a 2-year quality responsibility period starting from the date of physical delivery. During this 2-year window, we remain fully responsible for repairing or replacing any items that exhibit manufacturing defects or fail to meet promised material standards.

Voluntary Six-Year Structural Commercial Protection

In addition to the 2-year quality responsibility, we provide an extended voluntary 6-year commercial structural protection commitment. The starting point for this structural guarantee begins uniformly on the date of physical delivery and applies to primary structural components, including solid wood framing and internal metal structural joints.

Distinct Separation of Periods

The 2-year conformity and quality period, standard claim limitation periods, and our voluntary 6-year extended structural coverage operate under distinct terms and are evaluated independently.

Specific Deadlines, Starting Points, and Return Costs

  • Warranty Returns: The claim period commences on the delivery date. Return shipping for defective items is 100% covered by us.

  • 30-Day Commercial Returns: Must be requested within 30 calendar days from the date of delivery. For commercial change-of-mind returns, the return shipping label cost is the responsibility of the customer.

Latent Defects (Hidden Defects) Protection

For claims regarding latent manufacturing defects that could not be discovered through ordinary inspection upon delivery, our 6-year claim period commences specifically from the date on which the latent defect is discovered, rather than the original delivery date.

Structural Protection vs. Latent Defect Protection

  • Commercial Structural Warranty: Covers specified load-bearing frameworks; valid for 6 years commencing uniformly from the date of delivery.

  • Latent Defect Protection: Covers hidden material or design flaws that could not be identified upon initial delivery; valid for 6 years commencing from the date of discovery.

Return Shipping and Oversized Item Fee Transparency

All returned products must be securely packaged. For commercial change-of-mind returns of standard parcel items, a standard return label deduction ($25.00 to $45.00) will be deducted from the final refund. For oversized indoor furniture (such as dining tables, bed frames, dressers, and large cabinets), a flat return shipping cost of $85.00 will be deducted from your total refund amount.

Pre-Purchase Return Cost Disclosure

Before purchasing, customers are notified that return shipping deductions apply to voluntary returns: $25.00 to $45.00 for standard parcels, and a fixed $85.00 return label fee for oversized freight items. If a return is due to damage, defect, or merchant error, no fees will be deducted.

Alignment of Commercial Windows

The voluntary commercial cancellation window is unified at 48 hours post-order (prior to shipment), and the commercial return request window is unified at 30 days post-delivery.

Steps Required to Initiate a Return or Exchange

  • Contact customer service with your order details.
  • Complete the provided return authorization form.
  • Repackage the furniture securely in its original packaging with all included hardware and manuals.
  • Affix the provided return shipping label to the outside of the carton.
  • Drop off the package at a designated carrier location (UPS, FedEx, or DHL), or schedule a pickup with the carrier for larger items. Please use the return address specified on your Return Authorization label.

Return Inspection Process

Upon delivery to our return address, our warehouse team inspects the returned merchandise within 2 business days to verify product condition, hardware completeness, and packaging integrity.

Refund Processing Method

All refunds are processed strictly through the original payment institution (such as Visa, MasterCard, etc.) and credited back to the exact payment method used for the initial transaction.

Posting Timelines

Once a refund is processed, the funds will be returned to your card account (Visa, MasterCard, etc.). Depending on individual banking institution processing times, refunds typically post within 1 to 5 business days. If your refund is overdue, please contact us for prompt support.

Detailed Information

For additional information on returns, exchanges, and refunds, please review our Return and Refund Policy.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. We do not sell your personal data to external parties. For comprehensive details regarding our data collection, handling, and storage practices, please consult our Privacy Policy.

9. Product Intended Use and Operating Conditions

Unless otherwise explicitly stated on the product detail page, all furniture products sold by us are intended exclusively for indoor residential use. Such furniture must be kept in a dry indoor environment with controlled temperature and humidity; it must not be exposed to outdoor elements—including wind, rain, direct sunlight, or damp conditions.

10. Disputes and Applicable Rules

All matters, disputes, or claims arising from or related to the use of our website, order processing, and transactions shall be interpreted and governed by the internal rules and legal principles of the State of Florida, United States, without regard to conflict-of-principles rules. Any dispute that cannot be resolved through informal negotiation shall be submitted to binding individual arbitration or resolved within the state or federal courts located in Volusia County, Florida. Both parties agree to waive any right to pursue claims through class actions or consolidated proceedings.

11. Intellectual Property

All content on this website—including but not limited to design layouts, product copy, visual imagery, logos, icons, graphics, and underlying code—constitutes our exclusive property and is protected under applicable intellectual property, copyright, and trademark standards. No content may be reproduced, copied, distributed, or modified without our prior written authorization.

12. Limitation of Liability

To the maximum extent permitted by applicable standards, we shall not be liable for any indirect, incidental, punitive, special, or consequential damages resulting from the use of, or inability to use, our website or purchased products. In all instances, our total aggregate liability shall not exceed the actual purchase price paid by you for the specific product at issue.

13. Modifications to Service Policy

We reserve the right to modify, revise, or update this Service Policy at our sole discretion. Any revisions become effective immediately upon posting to the website. Your continued use of our website or placement of orders following the posting of updates constitutes your complete agreement to the revised policy.

14. Force Majeure

We shall not be liable for any failure or delay in fulfilling our contractual obligations caused by circumstances beyond our reasonable control. Such events include, without limitation, acts of nature, severe weather events, fires, logistics disruptions, labor strikes, power grid failures, port closures, governmental directives, or carrier system outages.

15. User Obligations

Users agree to use our website solely for legitimate, lawful purposes. You agree not to disrupt the functionality of the website, introduce malicious software, harvest data from other users, or attempt unauthorized access to our administrative or hosting systems. Any misuse may result in immediate revocation of website access.

16. Product Assembly and Safe Use

To protect personal safety and prevent furniture tip-over incidents:

  • Tall storage furniture, including dressers, wardrobes, bookcases, and shelving units, must be anchored securely to the wall using the anti-tip hardware kits provided in the package.

  • Never exceed the maximum weight and loading limits specified in the product manual.

  • Do not permit climbing or hanging on open drawers, cabinet doors, or shelves.

  • Carefully follow assembly diagrams and periodically inspect structural screws and fasteners to ensure enduring stability.

17. Electronic Communications

By visiting our website, submitting order details, or sending us emails, you consent to communicate with us electronically. We will communicate with you via email or by publishing updates directly on our store. You agree that all notices, agreements, disclosures, and messages provided electronically satisfy any standard requirement that communications be in writing.

18. Typographical Errors

In the event that an item is mistakenly listed with an inaccurate price, incorrect dimensions, or erroneous specifications, we reserve the right to correct the error and notify you, or to cancel any unshipped orders associated with the incorrect information.

19. Severability

If any provision of this Service Policy is determined to be invalid, void, or unenforceable by an authority of competent jurisdiction, that specific provision shall be severed, and the remaining provisions shall continue in full force and effect.

20. Entire Agreement

This Service Policy, along with the operational store policies referenced herein, constitutes the complete and exclusive agreement between you and us regarding transactions and website use, superseding all prior discussions, agreements, or representations.

21. Contact Information

If you have any questions, inquiries, or require customer support, please contact us using the details below:

Address: 318 Charles St, Port Orange, FL 32129, United States
Phone: +1 (386) 788-4291
Email: hello@yavianaria.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)