Return and Refund Policy

30-Day Return Window & Conditions

You may request a return or exchange within thirty (30) calendar days from the date you physically receive (sign for) your shipment.

Returns and exchanges are accepted under the following five conditions:

• Appearance Defects: Visible surface damage, chips, scratches, cracks, or paint peeling present upon unboxing.
• Quality Issues: Functional defects, missing pre-drilled structural holes, unstable frames, broken welds, or defective hardware.
• Odor or Severe Color Discrepancy: Pungent, persistent abnormal chemical odors or substantial color deviations compared to online product imagery.
• Incorrect Merchandise (Wrong Item): The item delivered differs in model, specifications, or finish from your original order confirmation.
• Change of Mind (No-Reason Returns): You may return furniture within the 30-day window without stating a defect, provided the item has not been permanently assembled, remains in clean condition, and is safely packed in its protective packaging.

Standard Service Request & Processing

For post-sale return requests, customers may provide the order number and relevant details, and we will assist in processing based on the order status and applicable conditions.

Our customer service team evaluates each request individually to provide clear, prompt guidance along with the appropriate return instructions and domestic address details.

Return Procedures

• Submit Request: Contact us by email at hello@yavianaria.com or by phone at +1 (386) 788-4291. Please provide your order number, proof of payment/purchase, the reason for the return, and supporting photographs or videos.
• Review & Authorization: Our customer service team will process your request promptly. Once approved, we will notify you through your registered contact details and provide the designated domestic return address.
• Dispatch Package: You must send the merchandise back to our designated return address no later than thirty (30) days from the date you notified us of your return request.
• Inspection & Refund: Upon receipt at our domestic facility, we will inspect the item to verify the stated condition. Once verified, your refund will be arranged immediately according to our refund terms.

Exchange Procedures

• Submit Request: Contact us by email at hello@yavianaria.com or by phone at +1 (386) 788-4291 with your order number, proof of purchase, exchange reason, and supporting photos or videos.
• Review & Authorization: Our team will review your application. Once approved, we will provide the return shipping address and instructions.
• Ship Item Back: Return the item to our designated return address and retain your carrier tracking information.
• Replacement Dispatch: Upon receiving and inspecting the returned merchandise, we will process and dispatch the replacement within one to three (1–3) business days. Estimated delivery transit time for the replacement item is five to fifteen (5–15) business days.

Refund Method, Timelines, and Initial Delivery Fee Reimbursement

• Refund Method: All refunds are returned directly to the original payment card (Visa, MasterCard, or applicable bank card account) used during checkout.

• Refund Timelines: Once the return has been inspected and approved—or within one to five (1–5) business days following receipt of formal return notification—we will initiate the refund. Depending on the processing speed of your card issuer, funds typically post to your account within one to five (1–5) business days. Please reach out to us if your refund does not appear after this period.

• Scope of Refund: Approved returns receive a full refund of the purchase price, including our lowest standard outbound delivery charge. Any optional expedited shipping surcharges are non-refundable.

Return Shipping Costs, Return Labels, and Large Furniture Estimates

• Defective or Inaccurate Items: For returns due to appearance defects, quality issues, severe odors/color discrepancies, or incorrect merchandise, all return shipping costs are fully covered by us.

• Change of Mind (No-Reason) Returns: If you choose to return an item due to personal preference, the return shipping cost is your responsibility.

• Return Labels: Every package includes a return label inside the box for your convenience.

• Pre-Purchase Cost Estimates & Return Label Deductions for Change of Mind:

  • For small-to-medium indoor furniture (e.g., side tables, single chairs, ottomans), return shipping costs typically range between $25.00 and $45.00.

  • For large, heavy furniture items (such as dining tables, storage cabinets, dressers, and bed frames), return shipping costs are estimated to be between $65.00 and $135.00.

  • If you choose to utilize the enclosed return shipping label for a change-of-mind return, the actual carrier cost (not exceeding the pre-disclosed limits above) will be deducted directly from your refund amount.

Quality Guarantees, Latent Defects, and Voluntary 6-Year Commercial Structural Protection

We explicitly distinguish between mandatory baseline quality protections and our voluntary long-term assurances:

Two-Year Baseline Quality Guarantee

• Coverage & Starting Point: All indoor furniture items carry a two (2) year quality assurance period starting strictly from the date of delivery.

• Remedies: If a defect in craftsmanship or material non-conformity manifests within this two-year period, you are entitled to free repair or replacement parts. If repair or replacement is unfeasible, a fair price adjustment or full refund will be provided.

Latent (Hidden) Defects Protection

• Definition: Applies to deep-seated manufacturing flaws that were imperceptible during initial visual unboxing but render the furniture unfit for standard indoor residential use.

• Actionable Period & Starting Point: Claims regarding latent manufacturing defects may be submitted within six (6) years starting strictly from the date on which the defect was discovered or reasonably should have been discovered (rather than the delivery date).

Voluntary Six-Year Commercial Structural Protection

• Nature of Warranty: This six-year structural assurance represents our voluntary commitment to quality and durability for all United States orders, honoring all promises made to our customers.

• Duration & Starting Point: Valid for six (6) years starting from the date of physical delivery.

• Coverage Scope: Covers the core load-bearing skeleton and joinery (e.g., solid wood frames, internal metal supports, structural joints) against fracturing, collapse, or structural failure under standard residential indoor usage. We will supply free replacement components or structural repairs under this protection.

Dispute & Complaint Resolution Window

• Response Commitment: We formally investigate and deliver a written response to every customer inquiry, service dispute, or warranty claim within thirty (30) calendar days of receipt.

• Distinction of Timelines: The 30-day complaint response deadline applies to formal case determination and customer notification. It remains entirely separate from the hands-on execution windows for structural repair (up to 30 days depending on component availability), replacement fulfillment (5–15 business days), or financial refund clearing (1–5 business days).

Pre-Shipment Order Cancellation

Before your order has been packed and dispatched (typically within 48 hours of placing the order), you may contact us to request a cancellation at no cost and receive a full refund. Once the package has been handed over to the carrier, it is no longer possible to cancel the shipment; in such cases, you may initiate a return or exchange after receiving the package, in accordance with our 30-day return and exchange policy.

Packaging & Return Care

To ensure your return is processed smoothly, please disassemble furniture carefully and repack it securely in its original protective cartons with interior foam cushions, edge protectors, hardware bags, and instruction manuals to avoid transit-related damage.

Transit Damage Notice

If your package arrives with evident exterior freight damage (punctures, tears, crushed corners, or moisture exposure), please document the outer carton with photos before opening and notify us within forty-eight (48) hours of receipt. We will prioritize a rapid resolution or replacement.

Scope & Limitations

Our products, warranties, and commercial commitments are designed exclusively for indoor, residential living environments. We are not responsible for:

• Natural timber grain or stone pattern variations, normal wear and tear, or gradual fabric fading due to regular sun exposure.

• Damage caused by incorrect assembly, misuse, improper chemical cleaning, outdoor exposure, or exceeding weight capacities.

• Secondary commercial, industrial, or heavy rental usage.

Contact Us

For return requests, exchange applications, or questions regarding our guarantees, please reach out directly:

Address: 318 Charles St, Port Orange, FL 32129, United States
Phone: +1 (386) 788-4291
Email: hello@yavianaria.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)

Shipping Policy

 

Delivery Scope

Delivery is available exclusively within the United States. We do not provide delivery services to any other countries or territories.

Shipping Rates

• Orders of $60.00 or more: Free Shipping.

• For orders under $60: A flat shipping fee of $16.99 applies.

   

Taxes and Fees

All applicable taxes and related fees are already included in the displayed product prices. You will not be charged any extra or hidden fees at checkout or upon delivery.

Order Cut-off & Processing Time

• Order Cut-off Time: 5:00 PM, Monday through Friday. Orders placed after 5:00 PM EST will begin processing on the following business day.

• Handling / Processing Time: All furniture orders require 1 to 3 business days for preparation and packaging (Monday through Friday, excluding weekends and official public holidays) before being handed over to the carrier.

Transit Time

Once your order has been processed and dispatched, the estimated shipping transit time is 5 to 15 business days (Monday through Friday). 

Recommended Inspection Period

Upon receiving your shipment, we kindly recommend inspecting your packages and reporting any issues within 48 hours, as this recommended timeframe allows us to resolve any concerns as quickly as possible. Please note that reporting after this recommended period will not affect your statutory rights.

Shipping Carriers

To ensure safe handling and transit of your indoor furniture, we partner with reputable carriers, including UPS, FedEx, DHL, and specialized freight carriers for oversized items.

Order Tracking

Once your package is dispatched, you will receive a shipping confirmation email containing your order number, payment receipt, and assigned logistics carrier information. You can track your shipment status at any time by visiting the "Order Tracking" page on our website and entering your email address or phone number along with your order number.

Liability and Disclaimers

• Damaged or Lost Items: If an item arrives damaged or is confirmed lost by the carrier during transit, please contact us promptly with your order details and supporting photos so we can initiate an investigation and provide an appropriate resolution.

• Order Modifications and Cancellations: You may request changes or cancellations before your order enters the processing and dispatch stage. Once an order has been dispatched, modifications or cancellations are no longer possible, and standard return procedures must be followed after delivery.

• Delivery Address and Customer Responsibility: It is your responsibility to provide a complete, accurate, and secure delivery address during checkout. We cannot be held liable for delayed, misrouted, or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Delivery & Inspection Guidelines

Because indoor furniture items may be heavy or packaged in multiple boxes:

• Please examine the exterior packaging carefully before signing the delivery receipt.

• If severe visible damage is observed on the outer carton, please take clear photos of the packaging and note the damage on the delivery receipt with the driver, or refuse the damaged portion.

• Keep all original packaging materials until you have confirmed that all furniture parts are in good condition and fully assembled.

Oversized Furniture & Curbside Delivery

Certain large indoor furniture items (such as sectionals, large dining tables, or heavy cabinets) are delivered via standard curbside delivery. The carrier will bring the shipment to the curb or driveway of your address. Moving the item inside your residence or upstairs is not included.

Undeliverable and Refused Shipments

If a delivery cannot be completed due to incorrect address information provided by the customer, repeated delivery failures, or an unjustified refusal of a package, the shipment may be returned to us. In such instances, the customer may be responsible for the actual return shipping costs in accordance with our return guidelines.

Delays Due to Unforeseen Circumstances

While we make every effort to meet the stated delivery estimates, transit times may occasionally be extended due to severe weather conditions, natural disasters, national holidays, or carrier service disruptions beyond our control.

Contact Information

If you have any questions, concerns, or requests regarding the shipment of your order, please reach out to us using the contact details below:

Address: 318 Charles St, Port Orange, FL 32129, United States
Phone: +1 (386) 788-4291
Email: hello@yavianaria.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)